As part of our ongoing commitment to providing quality, patient-centered care, we have been upgrading our phone system the past few weeks to better serve you and enhance your call experience.

📢 PHONE SYSTEM UPGRADE – Effective April 3, 2025 📢

As part of our ongoing commitment to providing quality, patient-centered care, we have been upgrading our phone system the past few weeks to better serve you and enhance your call experience.

We know how important it is to reach us when you need care, and we sincerely apologize for any frustration or inconvenience this transition may have caused. Your patience and understanding is important to us, and we are truly grateful for your continued trust.

🌺 WHAT'S NEW:

Starting April 3, 2025, a new phone menu has been implemented to help connect you to the right place more quickly:

• 👉 Press 1 – For Primary Care & Walk-In Services
• 👉 Press 2 – For All Other Services & Inquiries

This upgrade is designed to improve your experience and connect you with our staff more efficiently.

💡 Tips for Connecting with Us During this Upgrade

During this transition, we are experiencing higher-than-usual call volumes. Here are some helpful ways to stay connected:

• ✔ Use the Patient Portal – For non-urgent messages, prescription refills, and appointment requests
• ✔ Try Our Callback Feature – Skip the wait and receive a return call from our team

At WCCHC, we remain committed to improving access to care for the community we proudly serve. Mahalo for trusting WCCHC with your healthcare. We’re honored to serve you and are always working to better support your needs.